IPC6023 issue

[ms76]

Hi all, searched the forums and can't seem to resolve this. 

I can't seem to be able to access the connected device settings I see in the MyBT app on the desktop site. 

I think I need to assign speed to my BT box to enable the HD channels, looks like the box (despite being wired) is only receiving 6mbps. All the other devices in the house are getting big speeds. 

Any ideas how I can set this manually. It has worked fine up until yesterday and now I see the IPC6023 error message on the HD channels. Normal BT channels work fine. 

Any help appreciated

[Les-Gibson]

Turn off Smart Setup What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help

[TimCurtis]

@ms76 

How is the box connected to the router?

[DavidM]

Hi @ms76 and welcome to the community.

Sorry you're seeing the IPC 6023 error message. You'll find information on that at Fixing BT error codes . Thanks to @TimCurtis and @Les-Gibson for the posts.

Cheers

David

[ms76]

Thanks for the replies but I still see the error message on the BT HD sport channels. I have a wired connection. 
Other HD channels working fine. 

Error message reads: 

There is a problem with your broadband which is affecting BT Sport HD1. Check the connection between the box and router, then restart the router. IPC6023.

[JohnC2]

Hi @ms76, thanks for the update.
Did you follow the steps in the link posted by @DavidM?
Are the non-HD BT Sport channels working ok?
Are you able to test with another Ethernet cable between the BT TV Box and the Hub? 
Post back and let us know. 

cheers

John

[JohnC2]

Hi @ms76 did you get this fixed by following the help link? 

If not and you are still experiencing this error please answer my previous questions and we'll be happy to help you get this fixed.

cheers

John

[ms76 · Accepted solution]

Apologies for the delay in responding. 

I basically switched everything off for an hour and switched on, it has rectified. Not sure if the router or something wider but many thanks for the responses. 

[RobbieMac]

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@ms76 wrote:

Apologies for the delay in responding. 

I basically switched everything off for an hour and switched on, it has rectified. Not sure if the router or something wider but many thanks for the responses. 

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That's great @ms76 

I'm pleased to see everything is resolved now 😊

Cheers,

Robbie