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Reelspike
Beginner
874 Views
Message 1 of 8

IPC6023 on only 2 Sky Movie channels

Hi

I added the Sky Movies bolt-on to my BT Youview package last night.

All Sky Movie channels are up and running, with the exception of:

Ch 502: Sky Movies Action and Adventure
Ch 506: Sky Movies Comedy

All other internet channels (including those from 307 for Comedy Central etc) are working fine.

I've reset my router, Youview box twice but it's still the same two channels not working and coming up with IPC6023 error.

Can someone please assist me with this?

Thanks


Steve
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7 REPLIES 7
Moderator
Moderator
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Message 2 of 8

Re: IPC6023 on only 2 Sky Movie channels

Hi @Reelspike,

 

Welcome and thanks for posting. Can you take a look at 'IPC' error codes on YouView for help with the 6023 code. Let me know if that helps.

 

Cheers

 

David

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Highlighted
BT TV Expert
BT TV Expert
827 Views
Message 3 of 8

Re: IPC6023 on only 2 Sky Movie channels

Hi Steve,

 

If two IP channels are consistently giving the IPC6023 error on tune, whilst other channels are consistently working, this definitely suggests an issue within the network rather than your individual home setup.

 

I'm looking into this for you.

 

Thanks

 

Gavin

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Reelspike
Beginner
811 Views
Message 4 of 8

Re: IPC6023 on only 2 Sky Movie channels

Hi Gavin and David

I've tried all the troubleshooting I can, but always have the same issue.

All other internet channels are working 100% fine with no dropouts or blank screens or error messages.

I hope you guys can help, thanks.
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BT TV Expert
BT TV Expert
781 Views
Message 5 of 8

Re: IPC6023 on only 2 Sky Movie channels

Hi Steve,

 

I've sent you a PM.

 

We would like you to assist us with some troubleshooting to try and find the cause of this issue.

 

Thanks


Gavin

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BT TV Expert
BT TV Expert
667 Views
Message 6 of 8

Re: IPC6023 on only 2 Sky Movie channels

Just to summarise;

 

We fixed this fault by performing a software reset on the Youview STB.

 

This was an unusal case in that live viewing of two specific IP channels resulted in an IPC6023 error follwing tuning to the channel.

 

However, recordings for these same two IP channels completed and played back successfully.

 

We are currently trying to understand what could cause an STB to get into a state where recordings work, but live viewing results in an IPC6023 error, for a subset of IP channels.

 

I would be interested to hear from anyone who has experienced this type of issue.

 

Thanks

 

Gavin

mp3Tech
Beginner
375 Views
Message 7 of 8

Re: IPC6023 on only 2 Sky Movie channels

I am seeing exactly the same issue. I have not gone through the full reset of the box yet, but all of the Sky cinema channels stream well apart form 502.

 

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BT TV Expert
BT TV Expert
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Message 8 of 8

Re: IPC6023 on only 2 Sky Movie channels

Thanks @mp3Tech - we will look into this for you.

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