Solved! Go to Solution.
Sounds like something I can investigate internally...
Can you PM mee your details (BB Phone number or account number) and I'll see what I can do?
Did you get any resolution to this? You're not North Sheffield by any chance?
I also started experiencing ipc6023 error from the 8th Feb. After eventually securing an engineer visit he told me that "other customers in the area are experiencing the same issue so must be a problem for Open reach."
Now the problem seems to have gone into a black hole. The call centre staff just stick to the script and want to fault find an issue in the house every time I ring for an update.
An Openreach fault ticket appeared on my online account and was quickly marked as "Resolved"....it's far from it!!! If anything things are worse as now my Broadband speed seems to have become unstable since the scheduled date of the Openreach visit to local cabinet. Coincidence?
I appreciate that problems occur but the lack of any way to chase things down (is there any way to speak to openreach direct???) coupled with call centre staff who will seeming not (or not allowed to) engage any sort of logic is utterly frustrating.
Is there anybody within the BT group who could just give me a straight answer when I ask "what's been done to resolve this issue?"
And I left Sky for this! Grrrrrr.
I can see packet loss going through the Penistone exchange in that area. I am raising with both BT Wholesale and BT Openreach and will get back to you by end of day with an update.
You sir are a God send. Why couldn't the staff on the call centre just tell us that and then direct the appropriate resource?
Many thanks for the quick update.
Dunno on the reply fail thing 😞
There does seem to have been a few more vans kicking round in recent days. Something has to be up with the local kit in and around S36. Why the heck the guys at the BT call centre are not aware of this, I don't know! It's as if one half of the company just doesn't talk to the other 😞
Our broadband and TV have been solid as a rock for the last 18 months since we switched. This last week it all seems to have gone haywire though. Something must have gone with a pop.
FIngers crossed it's just a simple tweak to something in Penistone 🙂