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Message 1 of 7

IPlayer buffering

Hi
IPlayer is buffering a lot on my youview box. I have recently got the new smart hub 6. I am using Devolo Powerline 1200mbps plugs to connect my youview box to my hub as they are in different rooms. What can I do to fix this annoying problem?
Thanks
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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: IPlayer buffering

Hi @FinbarrKeaveney sorry that you are experiencing buffering when trying to watch the Iplayer.

Check out On Demand freezing and poor quality picture  for guidance on how to fix this issue. I appreciate that you are you are using powerline adapters as the equipment is in different rooms but would it be possible to connect via Ethernet just to test and check if the powerline adapters are causing the issue?

Cheers
John

Community ModeratorJohnC
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Message 3 of 7

Re: IPlayer buffering

Thanks JohnC2
I appreciate your advice and will try this although my tv is massive and wall mounted so this will be difficult. My youview box is nearly 10 yrs old. Would this be a factor or do the software updates make it up to date?
Thanks in advance Smiley Happy
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Moderator
Moderator
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Message 4 of 7

Re: IPlayer buffering

Hi @FinbarrKeaveney I appreciate that checking via ethernet is not really an option. The age of the box does concern me in that although software updates do bring the box up to date we no longer support some boxes and you have had yours for a very long time. Can you check this page out for me Which Youview Box Do I Have  and tell me if the box you have is showing?

Thanks
John

Community ModeratorJohnC
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gomezz
Recognised Expert
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Message 5 of 7

Re: IPlayer buffering

Not sure what the size and mounting of the TV has to do with checking using an ethernet cable? It is the back of the Youview box you need access to so you can plug the ethernet cable into the socket on that.

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bratman91
Aspiring Expert
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Message 6 of 7

Re: IPlayer buffering

Mod: no complaint but why did you move my post?

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Distinguished Guru
Distinguished Guru
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Message 7 of 7

Re: IPlayer buffering

@bratman91 I believe the post you added here related to BBC iPlayer problems on a Panasonic  TV.  this subforum focuses on Youview from BT and the advice and support given in this thread  relates to the Youview box. 

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