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Jackmantaz
Newbie
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Message 1 of 2

ITV hub on demand

Hi all other on demand channels work on but the itv player starts and plays through ad atvtge beginning of then show and then says it can't play . The apps are all up to date what's the issue? 

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Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: ITV hub on demand

Hi @Jackmantaz 

Well you are successfully launching the Itv Hub from the Youview box

Then  you are seeing the Itv hub menus and programmes and making your selection.

You are receiving the first set of adverts from the ITV Hub 

so that suggests that the Youview box is correctly launching the ITV Hub and is able to display what the ITV Hub service is providing it. Clearly you are not receiving the main programme content .  that suggests to me either the ITV Hub advert stream is either not completing successfully  or  the main content is not starting. 

i believe in the Youview ITV Hub , There is Settings option on the top row and then a About Tab which gives the version number of the ITV Hub and there is Reset button.

Might be worth trying,  

There are occasional threads on the Youview community about similar experiences including one recently.

 

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