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Rockintone
Contributor
1,115 Views
Message 1 of 7

Images missing on recording screen

Hi,

Over the last few weeks the images/still shots in the recording screen are blank (text info is present) I have done a soft reboot but still have the same issue.

Anyone else notice this?

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6 REPLIES 6
David_H
BT TV Expert
1,056 Views
Message 2 of 7

Re: Images missing on recording screen

Hi @Rockintone and welcome to the forums - thanks for taking the time to report this.

If you'd like to drop me a PM with some details (set top box model / serial number and the home BB line number would be great), I'll take a look at that for you. 

thanks
David

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f1charlie
Contributor
1,031 Views
Message 3 of 7

Re: Images missing on recording screen

Yes!  I also have this problem after doing a MM2 reset on my DTR-T1000 a couple of days ago.

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D2GDG
Beginner
957 Views
Message 4 of 7

Re: Images missing on recording screen

I also have this problem on the ultra UHD 4K box and the Youview plus box by BT both are shocking.
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f1charlie
Contributor
950 Views
Message 5 of 7

Re: Images missing on recording screen

Most of the images have returned on my box. 

More concerning is the locking up which now happens after the latest update Smiley Mad

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David_H
BT TV Expert
941 Views
Message 6 of 7

Re: Images missing on recording screen

We're seeing the same issue on some test recordings internally - it looks like the set top box is having problems finding or retrieving some of the thumbnail images stored on the cloud as we can see 401 errors when we dig into the traffic. We raised the issue with Youview last week and they have confirmed they're looking into it now. The recordings themselves should be fine, and once the network stuff is sorted the thumbnails will resolve themselves.

@f1charlie - sounds like you have a different issue - if you would like to drop me a PM I'll have a look for you?

thanks

David

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f1charlie
Contributor
871 Views
Message 7 of 7

Re: Images missing on recording screen

Many thanks to David for his help.
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