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crush123
Contributor
1,000 Views
Message 1 of 18

In Stock ? - BTservice is a catalogue of disasters

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I would love to know when the YouView Box is going to be available.

 

I have had a nightmare with BT service and wondered if I am an isolated case

 

I placed an order for BT Vision on May 13th

Got an email confirmation saying a Vision Box would be delivered. (wrong one,I wanted YouView)

Called to cancel you Vision Box and ordered youView Box

Both orders live, but was told Vision Box would not be sent

May 20th, Vision Box arrived

Called BT, took them over 2 weeks to send a returns label

Sent box back, a week later they texted saying they hadn't received it.

Called and gave them PO tracking number, - found it

Chased BT every 3 days on progress of youView order as website is not updated

Sent email as 6 phone calls bore no fruit, in spite of promises

Email from confirmed YouView Box would be delivered 06/06 LATEST

Guess what, I'm still waiting.

Took 2 attempts to remove charges from my bill, (it is still wrong on website)

Called BT on 24th, who suggested I cancel the order and create a new one,

This I did, delivery due yesterday.

Guess what, its out of stock !

Website still not updated.

 

Sport starts 1st August.

 

Looks like i'll miss the start of the season at this rate

 

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17 REPLIES 17
saintgates
Newbie
935 Views
Message 2 of 18

Re: In Stock ? - BTservice is a catalogue of disasters

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no you are not the only one Ihave had awful problems bt first my youview box did not turn up when it did arrive 6 days late I am now getting texts and emails almost every day asking for my "faulty" box back which I cant do they are now saying I will be charged for the non excitent old box try as hard as I can I cannot get the people at the call centres to understand the problem

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mezzerb
Beginner
830 Views
Message 3 of 18

Re: In Stock ? - BTservice is a catalogue of disasters

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I ordered and paid for a You View box on May 24th and am still waiting. I phoned after 2 weeks and was told it was out of stock. I rang again and was told my order had dropped off the system but a lovely lady in India was very apologetic and got it reactivated. A few weeks later it had still not arrived and I emailed a complaint. I had a message on my phone to say it would be delivered the next day but I'm still waiting. I've always been happy with BT in the past, I've even upgraded to Infinty 2 but I'm not impressed at the moment!

 

 

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crush123
Contributor
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Message 4 of 18

Re: In Stock ? - BTservice is a catalogue of disasters

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Glad ? its not just me.

 

To be honest, waiting is only part of the problem, its the fact that no updates are ever posted that's the biggest bugbear.

This box is being heavily marketed, and there's been no stock for 8 weeks !?

 

Come on BT, how about a definitive response about progress.

 

I rang (India) again yesterday, only to be told it isn't in stock and they don't know when it will be.

 

Pathetic

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westbynorthwest
Contributor
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Message 5 of 18

Re: In Stock ? - BTservice is a catalogue of disasters

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I think the reason for the delay is the humax boxes BT are suppling, are the black ones from 2011, Humax are now producing

silver mirror front ones which are a bit dearer. Maybe they can't sorce anymore black ones, hence the delay.

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Highlighted
Moderator
Moderator
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Message 6 of 18

Re: In Stock ? - BTservice is a catalogue of disasters

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Hi Crush123,

 

I would like to take a look at your order, please could you send me in your details using the link found in the "About Me" section of my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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MartinH
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Message 7 of 18

Re: In Stock ? - BTservice is a catalogue of disasters

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@westbynorthwest wrote:

I think the reason for the delay is the humax boxes BT are suppling, are the black ones from 2011, Humax are now producing

silver mirror front ones which are a bit dearer. Maybe they can't sorce anymore black ones, hence the delay.


No, Humax make a seperate supply of the black boxes for BT.

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Grecian83
Contributor
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Message 8 of 18

Re: In Stock ? - BTservice is a catalogue of disasters

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I ordered my YouView box at the end of May and recurved it with no problems. In fact, it arrived before the estimated delivery date.
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mezzerb
Beginner
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Message 9 of 18

Re: In Stock ? - BTservice is a catalogue of disasters

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Crush 123 let us know if you receive your box soon.

 

When I went to track my order it originally said it was on it's way not that it was delayed, why doesn't it give the correct info. Last time I looked it said my order was cancelled, so who knows?

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mezzerb
Beginner
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Message 10 of 18

Re: In Stock ? - BTservice is a catalogue of disasters

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Westbynorthwest you could be right. I decided to give it one more go and ring BT. I spoke to helpful gentleman in the UK who said the problem was the wrong box had been ordered. Not sure exactly what that means as I only had the option of ordering a You View box, but he assures me the box will be delivered this Tuesday!

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