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BillyTrue
Aspiring Contributor
660 Views
Message 1 of 8

Incorrect email for NowTv subscription

Hi I recently purchased BT broadband and TV, I have tryed 4 times to get this resolved and it still hasn't been so not sure what to do now. Basically the wrong email has been used to set up my Now TV subscription that I bought with my package. So I can't access my Now TV account because of this. Can anyone help please

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7 REPLIES 7
JohnC2
Moderator
Moderator
608 Views
Message 2 of 8

Re: Incorrect email for NowTv subscription

Hi @BillyTrue  welcome to the forum and sorry that the incorrect email address was used for your Now TV account. Have you called into customer services and got this fixed?

Cheers

John

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LumosAL
Beginner
589 Views
Message 3 of 8

Re: Incorrect email for NowTv subscription

Ah this is exactly the issue I've got and have just made a post about! Seems the hardest thing in the world for BT to resolve!

@JohnC2  - this does not seem to be something that Customer Services is able or knowledgeable enough about to fix.

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BillyTrue
Aspiring Contributor
575 Views
Message 4 of 8

Re: Incorrect email for NowTv subscription

Yes I have spoken to them 4 times now, each time was told they have changed it for me, but they haven't. 

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BillyTrue
Aspiring Contributor
574 Views
Message 5 of 8

Re: Incorrect email for NowTv subscription

Seems that way LumosAl.
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yetundeb
Beginner
419 Views
Message 6 of 8

Re: Incorrect email for NowTv subscription

Did you get this resolved, I'm having the same issue

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LumosAL
Beginner
371 Views
Message 7 of 8

Re: Incorrect email for NowTv subscription

Yes I did. I was contacted via the forum directly and they were able to resolve the issue for me.

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yetundeb
Beginner
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Message 8 of 8

Re: Incorrect email for NowTv subscription

Ok, thanks 

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