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Aspiring Expert
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Message 1 of 6

Incorrect guide in BT TV App

The BT TV App Live TV guide seems totally out of wack on the Food Channel.

It's telling me that on right now (17.40) is The Pioneer Woman: Home Sweet Home, yet when I go to the channel on my BT TV Box it's showing River Cottage Summer's Here...

The schedules seems for the Food Channel seem completely different for each device.

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Distinguished Guru
Distinguished Guru
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Message 2 of 6

Re: Incorrect guide in BT TV App

@4KTVFan  Which device are you seeing the wrong programming on .. when I looked on iOS iPad app it does seemed correct.

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Aspiring Expert
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Message 3 of 6

Re: Incorrect guide in BT TV App

@zulu17 

Android.

Screenshot_20200801-173717.jpg

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Distinguished Guru
Distinguished Guru
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Message 4 of 6

Re: Incorrect guide in BT TV App

Hi @4KTVFan  thanks for clarifying.

that screenshot seems to have a different schedule for almost all the channels. 

If you look at the same time frame  eg.  C 5:30pm today 

on  the app on your Android device now do you see the same details as before or are they now showing a more accurate schedule.

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Aspiring Expert
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Message 5 of 6

Re: Incorrect guide in BT TV App

@zulu17 

Just had a look and it's all back to normal.

When I went into the App it restarted itself and the information seems okay.

No idea what happened.

 

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Distinguished Guru
Distinguished Guru
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Message 6 of 6

Re: Incorrect guide in BT TV App

The screenshot you posted   I believe represents the schedule for Friday 31 July .  So for whatever reason when you used the app it didn’t  refresh the screen data to “today”  sat 1 Aug  listings.

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