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Moderator
Moderator
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Message 21 of 26

Re: Initial BT TV Set Up

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Hi @Lot250,

 

I'm sorry to hear that the engineer booked for the weekend didn't arrive. I can totally understand your frustration. I can see that my colleague @RobbieMac has been in contact with you. There is a team dealing with your complaint and they are due to call you today.

 

Robbie is out of the office today but he will get in touch with you tomorrow to make sure you complaint is progressing correctly.

 

Thanks

 

PaddyB

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Aspiring Contributor
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Message 22 of 26

Re: Initial BT TV Set Up

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Its 6.50pm and still waiting for the call.

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Aspiring Contributor
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Message 23 of 26

Re: Initial BT TV Set Up

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Just seen the second message so looking forward to the call tomorrow.

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Aspiring Contributor
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Message 24 of 26

Re: Initial BT TV Set Up

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Just to advice that I have not yet received a call to day.

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Aspiring Contributor
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Message 25 of 26

Re: Initial BT TV Set Up

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Had a call tonight from a helpful moderator and he has taken on my issues and will look in to hopefully resolve my concerns in the next few days.

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Moderator
Moderator
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Message 26 of 26

Re: Initial BT TV Set Up

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Hi @Lot250

 

That was me!

 

I'll come back to you again as agreed Smiley Happy

 

Cheers,

 

Robbie

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