I’ve had BT TV for a month and find it works satisfactorily most of the time. But the reception on the BT Sport 4K channel is unwatchable.
Initially the box was connected to the internet via a (non BT but highly rated) powerline adapter. The download speed was too slow at 16 Mbps for 4K to work. BT says it needs 44 Mbps.
I then learned about BT Whole Home Wi-Fi and have installed it, connected to a BT Smarthub. It seems completely brilliant. Wi-Fi in the av kit location is now 80 Mbps from 2 mbps before and the download speed from the Ethernet port to which the BT TV box is connected is 160 Mbps. BUT the 4K reception is still unwatchable. All other BT subscription hd channels are working fine.
Various calls to BT have not resolved the 4K issue and they seem puzzled. An engineer will be coming to take a look this week. In the meantime, has anyone experienced a similar problem?
I really dont know! Has only just started happening recently,😕
I’ve checked and Drama is definitely a channel received over your aerial unlike BT Sport UHD which is through broadband. Are you experiencing the same issue with other channels on the same Mux as Drama, eg Quest, ITV 3?
The 4K channel last night was unwatchable. Large green bands across the screen, I've recently had a firmware update on my TV and it occoured to me that might be the issue, but after playing with the settings it made no difference.
I ended uo watching the program on BT HD1 where there were no issues at all, so it can't be a problem with my broadband or router.