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Trissai
Newbie
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Message 1 of 5

Intermittent hdmi connection on youview netflix

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Got a new youview box and when watching netflix the screen keeps blacking out but keeping sound. It also keeps properly dropping out where we lose sound and picture and it seems to tune back in as if I'd taken the wire out and plugged it back in.

Have tried:
Turning it to low Eco start up
Checked the wires aren't loose
Soft resets
Keeping the box on standby when the TV is off

Not really sure what's up, appreciate any help

Tris
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Intermittent hdmi connection on youview netflix

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Drop the HDMI resolution slightly. I have an LG TV which occasionally drops out if the YouView box is set to output 1080p.

Changing it to 1080i seems to cure the problem.

 

If that fails, then try 576p, then 576i.

 

I suspect its simply due to slight timing variations between the YouView box, and the make of TV.

 

You could also try a better quality, or shorter HDMI lead, to see if it helps.

 

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Trissai
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Message 3 of 5

Re: Intermittent hdmi connection on youview netflix

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Cheers Keith! Dropping it from 1080 to 720 seems to have sorted the issue
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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Intermittent hdmi connection on youview netflix

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@Trissai wrote:
Cheers Keith! Dropping it from 1080 to 720 seems to have sorted the issue

Thats good Smiley Happy

 

I did mean to say 720p and not 576p on my last post, but it was too late to edit it.

 

If Netflix was operating at HD, which is does on certain content, then it would push things to the limit. You may have even noticed the problem on Freeview HD content.

 

1080p (progressive), does push things to the limit, and everything has to be spot on, if its to maintain the connection.

The symptoms on my LG TV, would show as loss of sound, and "snow" on the screen.

 

Unplugging the HDMI, then plugging it back in again cured the problem for a while.

 

Most people are not going to notice the difference between 1080p and 720p, depending on the displayed content, and the native resolution of their TV.

 

 

 

 

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Mart1506
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Message 5 of 5

Re: Intermittent hdmi connection on youview netflix

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Reducing YouView box output to 1080i for LG tv solved the problem.
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