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Photoloz
Beginner
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Message 1 of 4

Intermittent sound on multicast chsnnels

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I'm having real issues with intermittent sound on all multicast channels with my 4k bt box. I've changed HDMI cables and ports but problem persists.  The box isn't a new one and these problems have only recently started

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StefanMc
Contributor
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Message 2 of 4

Re: Intermittent sound on multicast chsnnels

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You mention changing ports, but how is the Youview Box connected to the router (BT mini connectors or direct ethernet)? If powerline adapters, try testing with a direct ethernet connection first, as powerline adapters can become faulty over time. 

Photoloz
Beginner
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Message 3 of 4

Re: Intermittent sound on multicast chsnnels

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Thanks Stefan, our box is connected via adaptors so will try direct Ethernet and see. Already had soft reset on machine with no change so this might be a useful option. Will advise outcome. Thx

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Photoloz
Beginner
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Message 4 of 4

Re: Intermittent sound on multicast chsnnels

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Just to advise that your solution worked perfectly! We required a 10m cable that's now hidden under carpet edge but no sound issues at all. Thanks
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