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Stacyshays
Aspiring Contributor
150 Views
Message 11 of 14

Re: Intermittent sound

I hav tried this and still the same issue. the sound is fine when watching netflixs or prime. 

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sea2dog
Aspiring Expert
144 Views
Message 12 of 14

Re: Intermittent sound

It's normally those live programmes that have the issue like BTSport, like I say a new box fixed it.
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Highlighted
BT TV Expert
BT TV Expert
103 Views
Message 13 of 14

Re: Intermittent sound

Hi @Stacyshays and thanks for taking the time to post about your experience. I'd like to take a look at this issue for you to see what's going on and help get it sorted. I'll drop you a Private Message to get some more information. 

all the best

David

BT TV expertDavid
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sea2dog
Aspiring Expert
98 Views
Message 14 of 14

Re: Intermittent sound

Sorry, I just realised that you confirmed that it happens on all channels, with me it was on subscribed channels but this was fixed with a completely new youview box.
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