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NeilO
Moderator
Moderator
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Message 21 of 32

Re: Introducing BritBox on BT

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Hi @Raeburn_28 do you have a Future Voice Access line? If so this, unfortunately, means that the MyBT order process won't work for you and I apologise for any inconvenience caused, if you give us a call on 0800 800 150 the TV sales team will be able to place the order for you.

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Raeburn_28
Aspiring Contributor
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Message 22 of 32

Re: Introducing BritBox on BT

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Issue now resolved by one of your team - many thanks
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RobbieMac
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Message 23 of 32

Re: Introducing BritBox on BT

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Many thanks for chatting with me today @Raeburn_28 

I'm really pleased I could help you get this sorted out 😊

Cheers,

Robbie

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Ccy
Aspiring Contributor
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Message 24 of 32

Re: Introducing BritBox on BT

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I took out the 6 months offer on the bt website via my bt account. I can logon to Britbox on my ipad but when I go to the Britbox app on my BT Box, it wants me to login via a tablet, etc or click on the 'take 6 moths free offer'. There is no option to login to Britbox via the dtr 4000.

help please

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Ccy
Aspiring Contributor
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Message 25 of 32

Re: Introducing BritBox on BT

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Found the answer. It was not clear. One has to type the code into https://britbox.co.uk/code

PJ_Maybe
Aspiring Expert
1,279 Views
Message 26 of 32

Re: Introducing BritBox on BT

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Hi there

I have BT broadband contract but I do not have a BT TV contract.

I do have a BT Youview box.

Under this 6 month offer will I be able to access BritBox via the app on my BT Youview box, or will I be limited to access only via an app on my PC or tablet?

Thanks.

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JohnC2
Moderator
Moderator
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Message 27 of 32

Re: Introducing BritBox on BT

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Hi PJ_Maybe, thanks for your post and I've had a look at Ways to Watch Britbox with BT and it says for a subscription with BT Broadband you can watch on the website or via the app.

cheers

John

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PJ_Maybe
Aspiring Expert
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Message 28 of 32

Re: Introducing BritBox on BT

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that's a shame.

thanks for the speedy response.

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PJ_Maybe
Aspiring Expert
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Message 29 of 32

Re: Introducing BritBox on BT

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Good news.

I have logged in and I can watch on my youview box without BT TV contract. so very happy!
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zulu17
Distinguished Guru
Distinguished Guru
1,226 Views
Message 30 of 32

Re: Introducing BritBox on BT

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@PJ_Maybe  You do not need a BT TV subscription to use the BritBox App on Youview(BT Boxes). It doesn't matter who bills you you just need a active Britbox account. By signing up via BT your future billing (after your free period)   and account issues would be with BT.

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