Sorry if this has already been confirmed, there is a lot of information in this thread 🙂
If you upgrade to the G5 box, do you get to keep your G4 box?
One thing that is definite is if you have had your previous YouView+ box for at least a 12 month BT TV contract the box is yours to keep.
I am paying for Infinity 2 but when I do the speed test I am getting a download speed of only 17 with a max possible of 60. When I first got Infinity2 last year I tested the speed and it was regularly 35 to 40. I wonder why the reduction, why I'm paying for Infinity2 but getting Infinity 1 speeds and finally I went half way through ordering the Ultra TV package (I'm presently with Sky) with BT's process saying 'Good News you can get Ultra' but can I at 17?
I would like to clarify what happens with your current YouView box if you have chosen to order the new Ultra HD YouView box.
I am happy to confirm that you are able to keep your existing box if you have upgraded to the new Ultra HD box. This is irrespective of whether you are currently in contract or not. If you are not going to use the box and would like it recycled, please send it back to BT. We provided you with a returns pack so that you can send your old box back to BT for free, this was included in the delivery of the new Ultra HD box, however this is your choice.
Good and unexpected news! Thanks for the clarification.
Got box installed today. All working well.
Now only problem was when he arrived he checked my router, which I'm using Asus router that's better than the Homehub. I told him I binned the H Hub. He said he would have to check with manager if it was OK to install without.
He asked why I changed it and I explained it was H Hub 3 I replaced as it was **bleep**. He then said, oh I can give you a home hub 5 then.
My question is now that he is gone can I replace the home hub with my Asus router? He said the you view box will only work with home hub.
You can't expect the installer to know about all different routers and which ones will / won't work.
Anyway if you don't want that HomeHub5 I'll be happy to take it off your hands! 🙂