Hi @seasend25 Welcome back to the forum and sorry you are having a fault with your BTTV service.
Did you get this resolved? If not check out the error code on What do the BT TV error codes mean? for help with this error.
Are you connected from the hub to the BTTV box via Ethernet or powerline adapters?
Did the service work ok before and this has just started to happen?
Post back and let me know and I'l be happy to help.
Hi @seasend25 Thanks for the update and we will be happy to help you get this fixed. I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage
Hi @seasend25 thanks for sending in your details. I'm really sorry for the length of time it's taking to get this fixed.
I have contacted a specialist team to get this sorted for you as quickly as possible. They may contact you directly, however I will get back in touch as soon as I have an update as well.