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cherkoui
Aspiring Contributor
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Message 1 of 12

Is YVM105 a software bug or hardware?

i keep getting the YVM105 error on my Players. If it's a software issue I don't mind waiting for an update to fix it, but if it's a hardware bug I guess I need to get my box replaced. Does anyone know if a fauty box could cause this problem? done all the various resets and that hasn't fixed it

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11 REPLIES 11
zulu17
Distinguished Guru
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Message 2 of 12

Re: Is YVM105 a software bug or hardware?

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cherkoui
Aspiring Contributor
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Message 3 of 12

Re: Is YVM105 a software bug or hardware?

Tried all those steps, still no luck Smiley Sad

 

if its a software issue i dont mind waiting around but if its hardware i guess i need to escalate it, which is why im trying to find out

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zulu17
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Message 4 of 12

Re: Is YVM105 a software bug or hardware?

so are getting the error at all times or just periodically ?

Were your players working normally before if so roughly when did you start experiencing the problems.

Is the problem on each and every player ?

Do you have BT Tv Ip channels and do they play normally ?

Which Youview box are you using and what is the current (manufacture) software  version ?

 

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cherkoui
Aspiring Contributor
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Message 5 of 12

Re: Is YVM105 a software bug or hardware?

i ONLY get the error with netflix.

 

all other players work perfectly (iplayer, 4, itv).

 

netflix on other devices works fine (including bt db t2200 - works fine).

 

i don't have any iptv channels right now, but i used to and they used to work fine.

 

it is the 4K box, all software + players up to date (29.45.0).

 

i've never tried netflix before on this box because i used the app on my tv before

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Keyinferno
Aspiring Expert
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Message 6 of 12

Re: Is YVM105 a software bug or hardware?

So this thread isn't about 'YVM105'. Its about 'I can't connect to Netflix'.

A poor thread title then and TBH you should have stated from the off what your problem was. As it honestly helps others to help you.

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Keyinferno
Aspiring Expert
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Message 7 of 12

Re: Is YVM105 a software bug or hardware?

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cherkoui
Aspiring Contributor
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Message 8 of 12

Re: Is YVM105 a software bug or hardware?

🙄 except when I launch Netflix it says YVM105 ERROR. TRY AGAIN LATER etc.
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cherkoui
Aspiring Contributor
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Message 9 of 12

Re: Is YVM105 a software bug or hardware?

And thanks for the link but I'd already tried those steps before starting this thread. As the post says, the message I get is a YVM105 ERROR, that page refers to another error
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cherkoui
Aspiring Contributor
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Message 10 of 12

Re: Is YVM105 a software bug or hardware?

Which is why I'm aiming to find out if YVM105 is a software or hardware bug, and if BT need to send me a new box
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