Is there a Mod that can help me please?
I have one film that I purchased a several months back and downloaded it to my Windows 7 laptop. However this is now broken and has been replaced with a new Windows 10 laptop. However when I try to download it I get an error saying its already installed on another device. This Windows 7 laptop is broken and wont even boot up so I cannot remove it from the device. I have removed the device also from my device list but still cannot download it?
I have tried again to download and still getting the same issue/error message.
I have followed the instructions on the BT website FAQ's and its still not allowing me to download to a new device.
I haven't used this service but google returns this _
What happens to my content if I lose/break my device?
If you lose your device, or it breaks, you should de-authorise the device. You can do this on another device through the app or web player. If you replace your device, you can download your digital copy again by registering it via the BT Purchases app or web player. If you are no longer a BT TV customer you'll not be able to re-download your content to a new device as you need to be a BT customer in order to initiate new downloads
Thanks for posting. This sounds a little unusual so we'll need to take a closer look for you. Can you please send over the details? You'll get the contact link in my profile.