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jam2000
Recognised Expert
629 Views
Message 1 of 11

Issues with downloading purchased films

Is there a Mod that can help me please?

 

I have one film that I purchased a several months back and downloaded it to my Windows 7 laptop. However this is now broken and has been replaced with a new Windows 10 laptop. However when I try to download it I get an error saying its already installed on another device. This Windows 7 laptop is broken and wont even boot up so I cannot remove it from the device. I have removed the device also from my device list but still cannot download it?

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10 REPLIES 10
Distinguished Guru
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Message 2 of 11

Re: Issues with downloading purchased films

Haven't you already asked this on another thread and had a reply ?


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jam2000
Recognised Expert
588 Views
Message 3 of 11

Re: Issues with downloading purchased films

They didnt answer my query, so the issue is still oustanding.

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jam2000
Recognised Expert
557 Views
Message 4 of 11

Re: Issues with downloading purchased films

I have tried again to download and still getting the same issue/error message.

 

I have followed the instructions on the BT website FAQ's and its still not allowing me to download to a new device.

 

 

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jam2000
Recognised Expert
539 Views
Message 5 of 11

Re: Issues with downloading purchased films

Anyone got any ideas on how to resolve?

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Distinguished Guru
Distinguished Guru
521 Views
Message 6 of 11

Re: Issues with downloading purchased films

I haven't used this service but  google returns this _

 

  • What happens to my content if I lose/break my device?
    If you lose your device, or it breaks, you should de-authorise the device. You can do this on another device through the app or web player. If you replace your device, you can download your digital copy again by registering it via the BT Purchases app or web player. If you are no longer a BT TV customer you'll not be able to re-download your content to a new device as you need to be a BT customer in order to initiate new downloads

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jam2000
Recognised Expert
516 Views
Message 7 of 11

Re: Issues with downloading purchased films

I've already done that and it's still saying it's registered to that device
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jam2000
Recognised Expert
472 Views
Message 8 of 11

Re: Issues with downloading purchased films

Ok this is STILL not working!!! I have paid for this and not able to download, is a MOD able to help??
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jam2000
Recognised Expert
448 Views
Message 9 of 11

Re: Issues with downloading purchased films

Ok this is still not resolved, how can I resolve this?

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Moderator
Moderator
420 Views
Message 10 of 11

Re: Issues with downloading purchased films

Hi jam2000,

 

Thanks for posting. This sounds a little unusual so we'll need to take a closer look for you. Can you please send over the details? You'll get the contact link in my profile.

 

Cheers

 

David

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