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ClairL
Beginner
995 Views
Message 1 of 23

Jumping/interference with youview

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Our youview box has constant interference/jumping with recordings & when just watching channels. Our internet channels are fine. We have checked software (which is up to date) we have done factory resets and nothing helps. Has anyone else had this?
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22 REPLIES
Moderator
Moderator
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Message 2 of 23

Re: Jumping/interference with youview

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Hi @ClairL

 

Welcome to the community forum and thanks for your post!

 

I'm sorry that you're having problems with your BT TV service.  Have a look at this link on our help pages: Channel problems on BT TV

 

Others should be along to offer further advice shortly.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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Thomorob
Aspiring Contributor
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Message 3 of 23

Re: Jumping/interference with youview

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I can't see anything at that link that refers to this problem. I am having the same issue. Any further advice would be appreciated.
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Thomorob
Aspiring Contributor
598 Views
Message 4 of 23

Re: Jumping/interference with youview

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Sorry but can't see anything at the link that addresses this. I am having the same issue. Any help would be appreciated. I have a Humax 2100
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Moderator
Moderator
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Message 5 of 23

Re: Jumping/interference with youview

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@Thomorob Sorry about that, is it the freeview or internet channels you're having problems with?

Community ModeratorNeilO
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Thomorob
Aspiring Contributor
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Message 6 of 23

Re: Jumping/interference with youview

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It is CBS action and Yesterday channels I have noticed it on when recording (not sure if they are Internet or freeview but bot are between channels 1 a and 100). The parts that jump aren't missing as if I rewind, the 'jumped' part then plays.
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Moderator
Moderator
511 Views
Message 7 of 23

Re: Jumping/interference with youview

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@Thomorob Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll get our TV experts to take a look at this. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Thomorob
Aspiring Contributor
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Message 8 of 23

Re: Jumping/interference with youview

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Hi Neil, Thank you for responding. I went onto your profile, however couldn't see the Contact the Mods link in any menu. Could you advise exactly where it is located please.
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Moderator
Moderator
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Message 9 of 23

Re: Jumping/interference with youview

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Hi @Thomorob,

I've made the link available to you under my profile. Go to my profile and you'll see it under "Click here to contact the mods" Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
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Thomorob
Aspiring Contributor
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Message 10 of 23

Re: Jumping/interference with youview

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Thanks Daniel. I found the link under Neils and have submitted my issue. Thank you both for ongoing support.
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