After 40+ years of loyalty to BT I am leaving due to financial difficulties & have found a cheaper deal with another company for everything,I have even sacrificed food to pay their bill as I needed to be in contact with my wife who lived abroad.I am a disabled Armed Forces Veteran so I thought they might give me a gesture of goodwill & waive the charges of £127 for exiting early for getting the best deal.It seems NOT. It seems BT dont rate customer loyalty that highly.
I get that circumstances may be tough but i seriously don't get why people think they should get away with fees for ending a contract early. The contract was signed up to for a minimum period which has to be seen out by both sides. Have you asked if theres any way to reduce the costs as well?
There was an offer to "reduce" costs but it would only have matched the other companys offer & Im getting more products from the other company & I could even reduce that by £25 within the cooling off period if I wanted to. So I switched & I will pay the penalty charge.I was just hoping they might have waived some of it.vita sic est.