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ken2222
Aspiring Expert
906 Views
Message 11 of 19

Re: Live TV stuterry on Box Pro after a while

I am on the VIP pack I've been on the VIP pack since it was launched with NOW TV and a new packages started .
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DarrenW
BT TV Expert
900 Views
Message 12 of 19

Re: Live TV stuterry on Box Pro after a while

In that case you ordered it before we released the box, the box is currently being supplied to new customers as part of a slow rollout, but in time will be available to everyone.

 

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ken2222
Aspiring Expert
880 Views
Message 13 of 19

Re: Live TV stuterry on Box Pro after a while

Thank
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ozsat
Recognised Expert
803 Views
Message 14 of 19

Re: Live TV stuterry on Box Pro after a while

Not had this before as usually in an app on the box - but today on BBC1HD the stutter appeared and was quite noticable during Wimbledon.

Using a Panasonic EX750.

Will try and get a video of it if needed - but by time the camera was ready the stutter had stopped.


@jparnell82wrote:

We've been watching a lot of Euro 2020 on our Box Pro and have noticed after an hour or so the picture gets quite stuttery. Not hugely but just enough to be very annoying. We change channel and then back and it's fine.

Anyone else noticed this?


 

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR).
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DarrenW
BT TV Expert
804 Views
Message 15 of 19

Re: Live TV stuterry on Box Pro after a while

Thanks for the feedback we are still investigating no need for the video.

spbond
Contributor
585 Views
Message 16 of 19

Re: Live TV stuterry on Box Pro after a while

Is there an update on this issue?

I've had a BT Pro box for a few weeks and suffer from constant stuttering which is temporarily fixed by changing channels and restarting the box.

Unless it's fixed I'll be replacing it with the old box and asking for a refund.

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DarrenW
BT TV Expert
575 Views
Message 17 of 19

Re: Live TV stuterry on Box Pro after a while

Hi @spbond

It is still an issue we are working through at the moment, sorry your experience is hindered because of it.

I don't have any expectation on when it will be fixed so please bear with us, I will post updates once there are further developments.

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sjanes
Aspiring Contributor
513 Views
Message 18 of 19

Re: Live TV stuterry on Box Pro after a while

I found pausing live TV for a few seconds the stuttering stops as it comes of the buffer 

spbond
Contributor
440 Views
Message 19 of 19

Re: Live TV stuterry on Box Pro after a while

Any update on this?