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thomson1022
Beginner
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Message 1 of 3

Loose aerial socket

The socket on back of my bt pro tv box the aerial cable sits very loosely in it; deffo not the same secureness as when plugging into other aerial sockets; which deffo doesn't seem right,  it causes us to not be able to get tv channels. Any help with this? 
reported it to bt they sent a guy out he said the box worked but assuming he never actually tried watching live tv channels like bbc or itv. Our tv aerial works fine checked and all,  im sure it is the box with a faulty aerial port but not sure how to make BT give me a new one

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zulu17
Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: Loose aerial socket

Hi @thomson1022 

was the issue with the freeview  aerial channels the fault that you originally reported to get the engineer visit ?

is the problem intermittent ?

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thomson1022
Beginner
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Message 3 of 3

Re: Loose aerial socket

@zulu17 

 Yeahh that was what i reported to bt and thats what they sejt the engineer out for and it was intermit at the start  now no free-view channels at all 

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