I haven't even set up my kit but from reading this forum over the past few days I am beginning to think I might have made a mistake going with BT.
Several things which was caught my eye are issues with recording, poor signal on certain channels, BT sport online being virtually unusable and poor Internet speeds.
My service has gone live today, so with any luck my BT Youview box and Router will be delivered today, I will happily give it a chance but shout I set it all up and it turns out to be a bag of w**k, what is the policy on cancellation?
I have had a quick read of the T&C and came across this
So does this mean that 10 days from today I can still cancel my BT subscription and send back the kit without any early termination fee whatsoever?
Like i said, I will give it a go and not jump the gun, but just getting my options ready.
Thanks in advance
Eh? So you are unhappy even though you don't actually have any problems?
Forums are bound to have people with issues, who need clarification etc. They tend not to be full of people posting just to say how great their service is. Why not give it a chance first?
I am extremely happy with the service (and previously I had been with sky for 10 years so I can compare), yes it has a few bugs but is improving all the time and I do come on here and moan about the bugs now and again so if people read my comments they might think I am unhappy with the service but as Telecom89 mentions people only normally come to forums when they have problems and alot of the time them problems are because they haven't understood things properly but you will always find forums full of complaints (look on any forum for any provider and you will find the same).
I am actually very happy with the service and it will hopefully be adding additional items soon, so please give it a proper chance and don't be put off before you even start.
I have had YouView for ~18 months and never have issues. Forums are places where people raise problems so they are bound to give a certain impression.
According to Wikipedia, as at December 2013, BT TV (Vision and BT YouView) had an estimated 956,000 subscribers. Say only 40% have YouView that's 382,000 users. There have been ~149 YouView posts since 1st Jan 13 and a fair chunk of the posts are like yours; questions not issues!
I have no reason to believe you will become a statistic!
And if only half of 1% of those 382,000 users who know about the forums had a problem, and if only a quater of those with a problem bla bla bla.
Figures, you can make of them what you want
By law, you can return any equipment you've been supplied within 7 working days for a full refund of anything you've paid (and the cancellation of anything you haven't paid yet). But that only applies to the equipment and not the BT Vision service. So if you send the equipment back, you still have to pay for the service for a year, or pay the cancellation fee.
I think you need some perspective of all of this.
As others mention don't be too put off by what you read here.
My expereinces indicate that:-
1. Infinity itself is pretty reliable although BTs Customer Support can be very patchy as with other ISPs. The mods here are very good at getting problems resolved though.
2. The YouView box is OK , though nowhere near as good as the Sky+HD box in terms of responsiveness & relaibility.
It's getting better with each software release, but still some way to go I feel.
I suspect that the majority of Infinity/YouView customers have few problems with their service.
Overall I'd never try to put off anyone from going for Infinity or YouView.