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llanelliman
Beginner
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Message 2 of 5

Loss of BT sport

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Hi, after resetting my hub to improve Wi-fi connection we have lost all bt sport channels. Various messages have come up, IPC 6002 being the latest.

i have checked for software update, rebooted my tv box and hub. To no avail. Please can you help.

Steve 

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llanelliman
Beginner
1,658 Views
Message 1 of 5

Loss of BT sport and error messages IPC6011 and 6002. Tried rebooting both hub and tv box.

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Hi, we have lost BT sport channels since pressing the reset button on the hub. BT advisor suggested I do that to improve our Wi-fi.

Then our sport channels disappeared. With the help of BT advisor I checked our software for updates, rebooted the youview box,and hub. To no affect.

can you please help?

Steve Barker

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RobbieMac
Moderator
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Message 3 of 5

Re: Loss of BT sport and error messages IPC6011 and 6002. Tried rebooting both hub and tv box.

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Hi @llanelliman

Welcome to the Community and thanks for your post!

Sorry for the error messages you're seeing on your BT TV service when trying to watch BT Sport.  Have a look at this link > "IPC error codes on Youview" < and let me know how you get on.

Cheers,

Robbie

llanelliman
Beginner
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Message 4 of 5

Re: Loss of BT sport and error messages IPC6011 and 6002. Tried rebooting both hub and tv box.

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Hi RobbieMac, I rebooted firstly the hub and then the tv box, and it seems to have done the trick. Did this a few times over the weekend , but maybe not in this order! Thanks for your help.
Steve.
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RobbieMac
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Message 5 of 5

Re: Loss of BT sport and error messages IPC6011 and 6002. Tried rebooting both hub and tv box.

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@llanelliman wrote:
Hi RobbieMac, I rebooted firstly the hub and then the tv box, and it seems to have done the trick. Did this a few times over the weekend , but maybe not in this order! Thanks for your help.
Steve.

Nice one @llanelliman

Glad to see you got this sorted out Smiley Happy

Cheers,

Robbie

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