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andyhoyle
Aspiring Contributor
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Message 1 of 8

Loss of picture on Humax DTR-T2100

This problem seems to be happening more often, the box has done this several times, most recently both yesterday and today.

The guide and all menus are visible, you can even see the red button prompt on BBC channels, but the picture is blank on all live channels, all on demand sources, and recordings. A power cycle generally sorts it, but it's happening enough to become irritating now.

Anyone else had this, and any ideas how to remedy it?

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7 REPLIES 7
Distinguished Guru
Distinguished Guru
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Message 2 of 8

Re: Loss of picture on Humax DTR-T2100

Couple of questions ...

Does this occur when you initially switch the box on after it being in standby or whilst you have being watching it or  does it appear to be triggered by any other action(s).

Also which software does your box have ?

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BT TV Expert
BT TV Expert
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Message 3 of 8

Re: Loss of picture on Humax DTR-T2100

Hi @andyhoyle and thanks for taking the time to report the issue.  I'd like to take a look at this for you, as it sounds like a loss of connectivity somewhere. Couple of questions to help pinpoint the potential cause:

Live TV (BBC/ITV/C4) - Do you see any YVM302 messages displayed on the screen about picture quality / loss of signal on the freeview channels? Any picture quality issues around the HD channels reception?

On demand players / BT Sports - these are delivered down the wire rather than the aerial,  is the set top box wired  directly to your Home Hub or via power line adapters? If you do have PLAs or Wifi Extenders in place, its worth just checking with them removed to see whether the issue gets better / worse or stays as is.

Let me know you get on,

regards,

David

 

 

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andyhoyle
Aspiring Contributor
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Message 4 of 8

Re: Loss of picture on Humax DTR-T2100

It's only ever happened after bringing the box out of standby. I'll check the software version when I get home.
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andyhoyle
Aspiring Contributor
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Message 5 of 8

Re: Loss of picture on Humax DTR-T2100

Never seen any of the YVM messages. When the picture works, it's fine, perfect quality, no break up or loss of quality. You can also still hear the audio of the programme, in perfect quality, with no stuttering or break up.
The box is wired directly to the home hub.
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andyhoyle
Aspiring Contributor
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Message 6 of 8

Re: Loss of picture on Humax DTR-T2100

Just to confirm the software info:
Component software: 3.5.68 (bd97c9)
Manufacturer software : 31.24.0
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Moderator
Moderator
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Message 7 of 8

Re: Loss of picture on Humax DTR-T2100

Hi @andyhoyle thanks for checking and posting that information for @David_H 

Cheers
John

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andyhoyle
Aspiring Contributor
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Message 8 of 8

Re: Loss of picture on Humax DTR-T2100

This intermittent problem continues. Box has sound, the menus and red button prompts appear, but no actual picture without power cycling the box. Any ideas please?
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