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hellothere19
Contributor
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Message 1 of 3

Lost HD channels and software update ?

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Hi all

I lost my Hd subscription channels.  I was trying to manually update the software but when I go to settings I do not see a software update option ?

I have the following options

payment pin/ bb speed checker/screensaver/ auto play trailer preference/system info/ reset BT player date

I had this option before as it is  not the first time I lose channels I pay for ...

 

 

 

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zulu17
Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: Lost HD channels and software update ?

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Hi @hellothere19 

I believe the Settings menu you are seeing  is the BT TV player settings.

The settings menu on the Youview/BT Tv home page is the one which has a (box)   update  software option under Software Information. You get to the settings menu from the home page (press home or youview button on remote)  and navigate to the top right hand side of the screen where you see a cog like symbol which is Settings.

 

hellothere19
Contributor
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Message 3 of 3

Re: Lost HD channels and software update ?

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Doh! Yes of course !

All channels are back. Thanks

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