Help
Was checking out the settings on my DTR-T4000 and could see it had updated at some point earlier today.
I then hit the update software button and it picked some apparently newer version up , it applied the update and restarted.
This has somehow caused all my Max 4K subscription channels to be wiped from the box , they don’t appear in Settings > Signal & Connection > TV channels and by extension the Guide, only the OTA Freeview channels are available.
Keying in any channel number via remote reports as “no channel”.
I’ve tried all the following already but nothing has fixed the issue....
Power cycled both DTR-T4000 and the Smart Hub 2 it’s directly connected to.
Checked Ethernet connection , could see disconnected / connected message on screen when cable removed.
Made sure channels were not hidden in Guide.
Tried to activate subscription via BT Player as mentioned on support page.
Used the TV help tool on the same support page with no success.
Just had a unsuccessful close to 90 minute webchat as suggested after the TV help tool couldn’t fix the issue which again ran through most of what I’d tried myself.
Anything I’ve missed apart from a factory reset which I’d rather not do due to recording wipe ?
Any assistance would be greatly appreciated.
