358 is the Now TV version of UK Gold, you need to use 392 for UK Gold with your package. It's not that easy to see but you can just see 'Now TV' above the channel logo in the EPG on 358.
If you carry out a software update on your BT TV box you’ll get your subscription channels back.
How to do a software update:
Select Settings from the Main Menu
Select Software Information from Information & Reset
Select Update Software
Hi...can anyone help me please. We have retuned our tv as prompted to do so..we have retained BT sport but have lost all other subscribed channels (not subscribed to HD) have gone into software and updated and retuned and turned hub off and on and yet still no subscribed channels listed or identified . Is there anything else I need to do please?