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Expert
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Message 21 of 40

Re: Lost all subscription channels

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358 is the Now TV version of UK Gold, you need to use 392 for UK Gold with your package. It's not that easy to see but you can just see 'Now TV' above the channel logo in the EPG on 358.

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Contributor
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Message 22 of 40

Re: Lost all subscription channels

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Worked, thanks.  Do you have the sci-fi hd one?

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Contributor
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Message 23 of 40

Re: Lost all subscription channels

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It’s ok I have found it, thanks for all your help.

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Expert
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Message 24 of 40

Re: Lost all subscription channels

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Yes it's working for me.

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Contributor
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Message 25 of 40

Re: Lost all subscription channels

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I've just gone to UK Gold HD and it says:
"Subscription channel unavailable.

There's a problem with your broadband which is affecting GOLD HD.

Check the connection between your box and router, then restart the router. IPC6001."

Here we go...
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Moderator
Moderator
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Message 26 of 40

Re: Lost all subscription channels

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Hi @RIC9380,

If you carry out a software update on your BT TV box you’ll get your subscription channels back.

How to do a software update:

Select Settings from the Main Menu
Select Software Information from Information & Reset
Select Update Software

Thanks

PaddyB

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Contributor
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Message 27 of 40

Re: Lost all subscription channels

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Did it and all seems okay now 🙂
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Contributor
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Message 28 of 40

Re: Lost all subscription channels

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Thanks, Paddy D. Having reset the HH I've done exactly what you said and the box is currently updating and starting up. Cheers. Only the most minor of inconveniences, honestly. Everything fine now so thank you once again. You're a great team 🙂
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Contributor
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Message 29 of 40

Re: Lost all subscription channels

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People have been most helpful on here.  Thank you very much.

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Beginner
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Message 30 of 40

Re: Lost all subscription channels

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Hi...can anyone help me please.  We have retuned our tv as prompted to do so..we have retained BT sport but have lost all other subscribed channels (not subscribed to HD) have gone into software and updated and retuned and turned hub off and on and yet still no subscribed channels listed or identified . Is there anything else I need to do please?

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