Lost all subscription channels

[Andy005]

358 is the Now TV version of UK Gold, you need to use 392 for UK Gold with your package. It's not that easy to see but you can just see 'Now TV' above the channel logo in the EPG on 358.

[Tezz]

Worked, thanks.  Do you have the sci-fi hd one?

[Tezz]

It’s ok I have found it, thanks for all your help.

[Andy005]

Yes it's working for me.

[RIC9380]

I've just gone to UK Gold HD and it says:
"Subscription channel unavailable.

There's a problem with your broadband which is affecting GOLD HD.

Check the connection between your box and router, then restart the router. IPC6001."

Here we go...

[PaddyB]

Hi @RIC9380,

If you carry out a software update on your BT TV box you’ll get your subscription channels back.

How to do a software update:

Select Settings from the Main Menu
Select Software Information from Information & Reset
Select Update Software

Thanks

PaddyB

[RIC9380]

Did it and all seems okay now 🙂

[RIC9380]

Thanks, Paddy D. Having reset the HH I've done exactly what you said and the box is currently updating and starting up. Cheers. Only the most minor of inconveniences, honestly. Everything fine now so thank you once again. You're a great team 🙂

[Tezz]

People have been most helpful on here.  Thank you very much.

[ruthieb54]

Hi...can anyone help me please.  We have retuned our tv as prompted to do so..we have retained BT sport but have lost all other subscribed channels (not subscribed to HD) have gone into software and updated and retuned and turned hub off and on and yet still no subscribed channels listed or identified . Is there anything else I need to do please?