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Beginner
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Message 31 of 40

Re: Lost all subscription channels

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Any chance you can sort mine out??? I upgrade bttv to add sky entertainment and movies and a extra box, I recieved the extra box and all plugged in. it's all apparently live but I have lost all of my bttv max package subscription I.e gone from tv guide.. and the sky entertainment and movies have stopped working I.e I need to set up sky ..... or add it to your tv package.... this is on both boxes..... I contacted bt and I'm due a call within 48 hours? I feel screwed over a bit here... I think I'm due a refund or discount somewhere unless it's fixed today... any help mate would cheer me up 

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Moderator
Moderator
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Message 32 of 40

Re: Lost all subscription channels

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Hi @MattBlox, welcome to the community and thanks for posting, did you order a new plan with the Now TV channels?

If you've ordered the Big Entertainment plan to get all the Sky channels this replaces your previous BT TV Max plan. If you go to the TV guide and try to view the Now TV version of the Sky channels do these work?

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Aspiring Contributor
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Message 33 of 40

Re: Lost all subscription channels

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I'm having same problem, had all the now tv channels showing on the guide prior to signing up for the subscription. the day my subscription started they vanished! An hour on chat with customer services and trying reset and software upgrade etc didnt resolve it...... any ideas would be helpful

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Moderator
Moderator
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Message 34 of 40

Re: Lost all subscription channels

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Hi @Dan51,

Thank you for posting. I'm sorry you've lost your subscription channels. If you send me in your details, I'd like to take a look at this for you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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Beginner
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Message 35 of 40

Re: Lost all subscription channels

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Same here.... they can't put them back on they lost the contract for them.... they need to start telling loyal customers this!!!!

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Aspiring Contributor
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Message 36 of 40

Re: Lost all subscription channels

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They’ve lost the now tv contract?

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Beginner
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Message 37 of 40

Re: Lost all subscription channels

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Ohhhhhh yes mate you'll be as pi$$€d as me soon 

If you or your spouse like the crime and investigation channel, then that's gone and a few others.... they eventually told me this after spending 4 f in hours in total to them

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Beginner
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Message 38 of 40

Re: Lost all subscription channels

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Pardon me no not the nowtv contract my mistake there

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Aspiring Contributor
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Message 39 of 40

Re: Lost all subscription channels

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no worries. i've just rung and cancelled the tv package. it's cheaper to have now tv via an app on the tv and bt sport is £5 cheaper by app than on the box as well. bearing in mind bt want another £5 a month for hd which is £3 by app it doesn't seem great value, especially when it doesn't even work properly

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Beginner
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Message 40 of 40

Re: Lost all subscription channels

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yeah true,

 

i ordered sky, no messing about just all channels there for a simple price 

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