Lost all subscription channels

[Tezz]

A body missing HD subscription channels except sports after the update?

[Andy005]

No @Tezz I've got all of mine back. Are they missing altogether from the EPG ( 370 to 393)? 

[Tezz]

Seems just certain ones, such as Gold HD Sci-fi HD, not sure how many, they are showing on TV guide, but not set up.

[Andy005]

Select Gold HD and follow the prompt to set it up. That's what I did, I assume it's something to do with validating the HD subscription.

[Tezz]

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@Andy005wrote:

Select Gold HD and follow the prompt to set it up. That's what I did, I assume it's something to do with validating the HD subscription.

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When you pressed ok, what message did you get at first?

[Andy005]

To be honest @Tezz  I can't remember, but I know I've done it before.  What are you getting?

[Tezz]

Got these 2 screens, got the now tv after pressing ok on the first one.

[Tezz]

Sorry pictures ended upside down.

[Andy005]

I assume that you do have UK Gold as part of your subscription, make sure that you're on 392 and not 358, which is the new Now TV offering. I nearly made that mistake.

[Tezz]

Yes have the top tv package.  On channel 358.