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Contributor
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Message 11 of 40

Re: Lost all subscription channels

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A body missing HD subscription channels except sports after the update?

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Expert
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Message 12 of 40

Re: Lost all subscription channels

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No @Tezz I've got all of mine back. Are they missing altogether from the EPG ( 370 to 393)? 

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Contributor
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Message 13 of 40

Re: Lost all subscription channels

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Seems just certain ones, such as Gold HD Sci-fi HD, not sure how many, they are showing on TV guide, but not set up.

 

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Expert
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Message 14 of 40

Re: Lost all subscription channels

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Select Gold HD and follow the prompt to set it up. That's what I did, I assume it's something to do with validating the HD subscription.

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Contributor
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Message 15 of 40

Re: Lost all subscription channels

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@Andy005wrote:

Select Gold HD and follow the prompt to set it up. That's what I did, I assume it's something to do with validating the HD subscription.


When you pressed ok, what message did you get at first?

 

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Expert
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Message 16 of 40

Re: Lost all subscription channels

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To be honest @Tezz  I can't remember, but I know I've done it before.  What are you getting?

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Message 17 of 40

Re: Lost all subscription channels

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Got these 2 screens, got the now tv after pressing ok on the first one.2EEAB563-A370-4026-89C1-0CD6DA18DEC0.jpegF04A821D-D3B7-4A35-A590-59F3D3BD4961.jpeg

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Contributor
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Message 18 of 40

Re: Lost all subscription channels

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Sorry pictures ended upside down.

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Expert
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Message 19 of 40

Re: Lost all subscription channels

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I assume that you do have UK Gold as part of your subscription, make sure that you're on 392 and not 358, which is the new Now TV offering. I nearly made that mistake.

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Contributor
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Message 20 of 40

Re: Lost all subscription channels

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Yes have the top tv package.  On channel 358.

 

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