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QoQ
Aspiring Expert
142 Views
Message 1 of 6

Lost all terrestrial channels...again

Today, for no reason, for the second time, all terrestrial/Freeview channels via the arial were lost and a Freeview channel planner for record failed because of it. 

I did a retune, all came back and all ok afterwards. This is the second time in a month, last time was away so lost a lot of planned recordings.

Signal quality is very very good on testing, so what's going on?

Before last one I gave the box "a rest". Powered it off for a while, to restart hoping to avoid any problems when away....

The UHD box is all up to date and was a replacement about a year ago.

Anyone else have this?

Thanks

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Lost all terrestrial channels...again


@QoQ wrote:

I did a retune, all came back and all ok afterwards. This is the second time in a month, last time was away so lost a lot of planned recordings.

Signal quality is very very good on testing, so what's going on?


What is the signal strength like, it should be no more than 95% otherwise you are likely to be get overloading which will cause loss of channels and failed recordings. It also needs to be at least 60%.?

Check it on all channels to make sure.

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V_Meldrew
Recognised Expert
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Message 3 of 6

Re: Lost all terrestrial channels...again

Yes I keep losing some but not all of the terrestrial channels on my box, not sure if it's because of a fault or changes to the channel plan.

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QoQ
Aspiring Expert
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Message 4 of 6

Re: Lost all terrestrial channels...again

Sig strength on a lot of channels is 99% and quality is 100%. 

 

So if that's too high what do I do? Why lose all channels though? 

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Lost all terrestrial channels...again


@QoQ wrote:

Sig strength on a lot of channels is 99% and quality is 100%. 

 

So if that's too high what do I do? Why lose all channels though? 

 


99% should be fine as its usually 100% that gives the issue.

Sounds more like a faulty box.

Do you lose all channels on the TV at the same time, as that would indicate an aerial issue?

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QoQ
Aspiring Expert
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Message 6 of 6

Re: Lost all terrestrial channels...again

So far all yes. Came back and lots of failed recordings.

Retune gets them all back though. 

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