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luckstar69
Beginner
124 Views
Message 11 of 12

Re: Lots of missing channels with just a black screen SD, HD and 4K channels

Hi, 

I believe that BT Wholesale were contacted and asked to look into this. The lady on the phone said a home visit would be the last resort but it may be fixed by then. 

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TimCurtis
Recognised Expert
114 Views
Message 12 of 12

Re: Lots of missing channels with just a black screen SD, HD and 4K channels

@luckstar69 

As you've had problems with the Youview box since the beginning I'd be inclined to think that it might be the issue and a replacement unit is required.

I had problems with the UHD box and eventually after 2 swaps went back to the standard , more reliable box. Not an option for you with a UHD package though.