I have a case of missing channels namely BT sport 2 and BT sport 2HD. I have reset everything including router and YouView plus box. Everything is connected by cable and it was all working great from Christmas till now. Online chat just say monitor for a week. Any ideas would be welcome.
Solved! Go to Solution.
Can you see the BT Sports 2 channel is showing in the TV guide?
If it isn't, check you haven't hidden the channel from your TV guide by following these steps:
Give that ago and let me know how you get on?
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
Thank you for your reply. I can see all the sports channels in the guide so I presume I have no hidden channels I have also noticed box nation also shows a blank screen. The red button which shows all the stats from the game that's being televised works perfect.
I have been trying a few things this morning and have found out that by rebooting the router has bought these channels back but I did have to reboot the router 2-3 times for it to work. As my router is connected to the white OR modem this rebooting should cause no speed drops for me . If this losing channels and rebooting of router was a regular thing and I was to use a BT 5 or 6 router would this not cause serious speed loss as it would show as a problem at the exchange. Thank you again for reply it's good to know a expert is listening to a novice.
I have spent more time resolving BT TV issues in the last 4 months than I did with SKY in 17 years. Truly the worst I have ever experienced.
Update banner received and followed on screen instruction. Box rebooted as stated. Now channels missing from guide and no BT sport either - not in guide nor when selecting channel numbers via remote.
Inept Asian chat service can't solve it. Abject service from BT.