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sasij
Aspiring Contributor
1,289 Views
Message 1 of 12

Majority of HD Freeview channels gone after a retune.

Today when I turned on my YouView box (4k model if that matters) I was asked to perform a retune as some things had changed apparently.  I did so and once it had retuned, most of the HD freeview channels had disappeared. Only 1-5 remain.

 

I have checked with 2 friends who live in the same area (within 2 miles) and both have had this happen too.

 

Why?

 

 

 

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
1,284 Views
Message 2 of 12

Re: Majority of HD Freeview channels gone after a retune.

You should try another re-tune ad if that doesn't work you would be better to contact Freeview 

https://www.freeview.co.uk/support/living-with-freeview/aerials-and-reception/some-of-my-channels-mi...

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sasij
Aspiring Contributor
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Message 3 of 12

Re: Majority of HD Freeview channels gone after a retune.

Have already tried. Channels still appear fine on TV tuner so it's a BT issue.
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Distinguished Guru
Distinguished Guru
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Message 4 of 12

Re: Majority of HD Freeview channels gone after a retune.

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sasij
Aspiring Contributor
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Message 5 of 12

Re: Majority of HD Freeview channels gone after a retune.

I do. Will call them and see what they say.

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sasij
Aspiring Contributor
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Message 6 of 12

Re: Majority of HD Freeview channels gone after a retune.

This still hasn't been resolved and freeview say it is not their issue. BT really becoming a joke in the TV world

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Moderator
Moderator
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Message 7 of 12

Re: Majority of HD Freeview channels gone after a retune.

@sasij can you try these freeview signal checks and post back to let us know how you get on? What signal strength are you getting as this may be an aerial problem.

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sasij
Aspiring Contributor
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Message 8 of 12

Re: Majority of HD Freeview channels gone after a retune.

Signal strength is 100. I had all the channels before I was forced to retune and now I don't. Have tried all the suggestions to no avail.
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Distinguished Sage
Distinguished Sage
1,033 Views
Message 9 of 12

Re: Majority of HD Freeview channels gone after a retune.

Too much signal can cause this problem as well. 100% could be over 100% and will overload the box.

See Picture breakup or missing FreeView channels

You will need to connected to BT Broadband to access any links I post which are hosted on my website..
If you are connected to BT Broadband, and you cannot access them, then please let me know on this thread. Thanks.

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sasij
Aspiring Contributor
1,009 Views
Message 10 of 12

Re: Majority of HD Freeview channels gone after a retune.

Just checked now I'm home. Signal is 83/84%.
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