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Newbie
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Message 1 of 8

Missing ITV player - assistance gratefully received

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I have a new YouView BT box (delivered Jan 18) and am missing ITV player.  I've tried contacting customer support, restarting and then performing a factory reset on the box but still no ITV player appears. Is anyone able to point me in the right direction to get this rectified please?

Thank you.

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Distinguished Guru
Distinguished Guru
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Message 2 of 8

Re: Missing ITV player - assistance gratefully received

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Do you have a  Tv aerial connected to your Youview box and which Tv channel do you receive on channel 3.

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Newbie
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Message 3 of 8

Re: Missing ITV player - assistance gratefully received

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Hi there. I don't have an aerial connected at the moment and that's why I need the broadband player apps until it is repaired...

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Aspiring Expert
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Message 4 of 8

Re: Missing ITV player - assistance gratefully received

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You need an aerial connection to boot up the ITV Player. As you do CH4s. Though after that you don't.

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Beginner
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Message 5 of 8

Re: Missing ITV player - assistance gratefully received

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I do have an Ariel connection

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Beginner
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Message 6 of 8

Re: Missing ITV player - assistance gratefully received

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Beginner
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Message 7 of 8

Re: Missing ITV player - assistance gratefully received

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Yes

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Beginner
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Message 8 of 8

Re: Missing ITV player - assistance gratefully received

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Itv

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