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Anonymous
Not applicable
397 Views
Message 11 of 18

Re: Missing channels - troublshooter shows multiple boxes - ??

Try moving the aerial connector around and see if the picture freezes and/or pixelates, if it does then you've found your fault

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nbanbury
Aspiring Contributor
392 Views
Message 12 of 18

Re: Missing channels - troublshooter shows multiple boxes - ??

Yep! Nice one! I'll now sit on the phone for 1000 years trying to book an engineer. 

Anonymous
Not applicable
387 Views
Message 13 of 18

Re: Missing channels - troublshooter shows multiple boxes - ??

Hopefully a moderator will pickup on your post and ease the pain

DavidM
Moderator
Moderator
372 Views
Message 14 of 18

Re: Missing channels - troublshooter shows multiple boxes - ??

Hi @nbanbury and thanks for posting.

I'm sorry you're having problems with the picture quality. I'm not sure there's a lot we can do in this case, especially since you've already had an aerial engineer out but I'd like to take a closer look for you. I'll drop you over a private message so you can get in touch.

Cheers

David

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nbanbury
Aspiring Contributor
370 Views
Message 15 of 18

Re: Missing channels - troublshooter shows multiple boxes - ??

Thank you David. I just got through to the fault service and they are sending me a new box so hopefully that'll fix it. If not I'll drop you a DM. 

Cheers 

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nbanbury
Aspiring Contributor
332 Views
Message 16 of 18

Re: Missing channels - troublshooter shows multiple boxes - ??

Well my new box arrived today (took some time as they originally just sent me a new remote...don't even go there).

Plugged it in and it only found 52 channels during set up.  It didn't find any subscription channels at all. It tried to update to new box software, but failed at 40% (sigh).

I did several retune attempts after hard/soft resets, but nothing changed - 52 channels only and 0 subscription ones. I also tried updating software on several occasions after these resets, but they failed each time at 40%. 

So the upshot of all this is that my old box is plugged in again. It has 93 channels (still not all of them but better!), the most up to date software, and all my subscription channels. Plus a few recordings made since the last hard reset.

So I'm still in the same boat after all this, except I have a new BT TV box that I'll need to return!

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Anonymous
Not applicable
329 Views
Message 17 of 18

Re: Missing channels - troublshooter shows multiple boxes - ??

Go with the old box for the rest of today but try changing them over before going to bed, the new one might update automatically during the night (fingers crossed)

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nbanbury
Aspiring Contributor
325 Views
Message 18 of 18

Re: Missing channels - troublshooter shows multiple boxes - ??

OK will do, thanks
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