After updating the software on my youview box, I can no longer access the BT player, BBC iplayer, ITV player or UKTV player. I have tried updating the players and apps but just get the message that players and apps are up to date, Anyone else had this problem?
Solved! Go to Solution.
Hi @Ampizone Are you still having difficulty accessing the players?
If so then send us over your details by clicking on my user name and selecting contact the mods and we will be happy to help you with this.
Hi John, my problem has been resolved, I contacted BT and was advised to do a reset, which solved the problems I was having.
John, I spent over an hour with a BT call centre agent today, webchat and phone call - rebooted everything at least once, but still no joy. Do you have any suggestions, please?
Last week I had to do a factory reset as my box had frozen. Since then I have "lost" the ITV Hub also. Any suggestions gratefully received?