Moved house and i have lost Sky sports channels

[Mark-N]

Hi I recently moved house and my youview box was working as before although I was using previous residents connection, it is now enabled under my account but at some point I have lost the Sky sports channels, I can still access these via Now.

I have reset the box but no change.  I had something similar when I first got the box and somebody on here helped and reset something I believe on the backend somehow, can anyone help please!

Many thanks

[Mark-N]

@DarrenW is it possible you could help me with this as you did previously 🤞

[DarrenW · Accepted solution]

@Mark-N That is fixed now if you could go to Settings and check for a software update.

[Mark-N]

@DarrenW  that worked, thank you for the fix and the quick response, very much appreciated

[Anthony_S]

Sorry to barge in on someone else's issue but I have the same problem. Moved house on Friday and I have lost all my Now TV subscription channels. Please could you tell me how it was solved?

Thanks

[DarrenW]

Hey @Anthony_S 

It looks like your issue was resolved yesterday?

If not please supply some further detail.

[Anthony_S]

As of last night I had no subscription channels. I'll check again when I get home from work. Maybe it took a few hours to go through.

Thanks for responding, I'll post again if the issue isn't resolved