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Gavhugill
Aspiring Contributor
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Message 11 of 12

Re: Multicast enabled at exchange but can't get bt tv entertainment package

FTTC Range A (Clean) 20.7 14.5 2.5 0.8 -- Available
FTTC Range B (Impacted) 17.7 7.9 2 0.8 -- Available
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

Hi above is the output from the bt wholesale site. It seems to suggest 14.5 as a minimum on the fttc range a (clean).

My bill States unlimited bt infinity 1.

My neighbour confirmed today he gets the entertainment package and kids channels.

Is there anyone I should seek to talk to that won't just give me the 'computer says no'?

Thanks
Gavin
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Moderator-Retired
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Message 12 of 12

Re: Multicast enabled at exchange but can't get bt tv entertainment package

Hi Gavhugill, 

 

Thanks for your post. 

 

I am sorry that you are being told we can't provide you with Multicast channels. I will get this checked out for you. 

 

Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch. 

 

Cheers,

OlgaC 

Community ModeratorOlga
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