I added SkySport 1 HD a couple of weeks ago and all seemed to be fine.
Have been away and on return at weekend I was unable to get SkySport 1 HD to watch the footie.
Ran the BT TechHelp Diagnostic and it reported there was a problem with my subscription which it "resolved".
On retrying, I found the SkySport 1 HD was indeed now working, but it would seem to have been at the expense of many other channels.
Contacted Support and have gone through all the usual and predicatable line checks, reset box etc but no improvement.
In fact it has got even worse and I am now unable to connect to a large number of SD and HD channels with IPC 6023.
And some others, are now stating NOT subscribed. All the while, my BB speed is good and many other HD Channels are working perfectly well.
They (BT Vision Team.) confirmed there is a fault and PROMISSED Level 2 would get back to me within 48 hours. No surprises when I say I'm STILL WAITING!.
Clearly - my account profile / subcription details have gone completely awry !!
If one of you nice moderators could pick this up and help in any way - it would (as ever :-)) be much appreciated.
Solved! Go to Solution.
Ah just got off the phone to call centre & hadn't seen your messsage, they have refered to the 'technical team', would it complicate matters for you to get involved now (not confident they understood the issue)?
If not, what details do you need & how to I send them to you?
Thanks for your help.
Latest is that I had a voicemail from BT to say the 3 channels I had which were not showing as part of my subsciption (388, 389, 390) were part of new package being offered & they were not sure if these were included in my package, so I should refer to the sales team.
Obviously this is not correct, as these channels are listed as part of the HD extra bolt on (which I already have & for which all other channels work).
However, the 3 channels now work for some unknown reason, so all is well that ends well...I hope...touch wood etc.
Decided to have another go via Online Chat last night.
Took a different approach and instead of saying channels not working, concentrated on idea that I thought my subsciption details were wrong.
Shabnam: "I tried to check the details on your account and would like to inform you that there are no subscription for HD sport on your account."
Since I am on Infinity with HD Extra, this was clearly wrong.
He generated a New Order - and minutes later BT Sport HD is back.
Checked all other Channels and they are now ok also.