Hi @Jessfisher can you try these checks and post back to let me know if they help.
Check your box is connected to your network.
Scan for channels
Try re-tuning your box:
Check your box for updates
The next step is to try restarting your BT Home Hub, modem and BT TV box.
Hi @Jessfisher I called earlier sorry I could not get to speak with you. I can see that you reported a fault with your BTTV service on Friday and the notes say the fault has been fixed. I just wanted to check that this is the case. Please post back and let me know.
Hi @Jessfisher Thanks for taking my call earlier and good to hear that you now have the channels but are experiencing the IPC6023 error. I've checked and the broadband connection is fine so I have raised this with our BTTV experts and will keep you updated.
Hi @Jessfisher The BTTV are looking into this fault for you. They have asked if your Youview box is connected to BT hub via ethernet cable or are you using powerline adapters. Post back and let me know.
Hi @Jessfisher The BTTV team cannot see any IPC errors on your BTTV for the last 2 days now. Are you still experiencing the issue? If so do you have any network equipment attached to your homehub ie a Switch?
Post back and let me know.