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Contributor
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Message 1 of 10

National Geographic HD channel technical problems?

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I've noticed the National Geographic channel since last night has been heavily pixelated with distorted colours (green) covering half the picture. Initially I thought this was a bad recording, but I notice the problem is continuing on the live broadcast this morning on the HD channel.

 

Can someone look into this?

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9 REPLIES 9
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Contributor
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Message 2 of 10

Re: National Geographic HD channel technical problems?

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Just came to post the same thing. Just been on the phone with BT and they couldn't find a problem, but they said it might be a problem with Nat Geo themselves as my recording were picking up the same interference. All other HD channels are fine and the problem isn't happening on the standard Nat Geo channel

 

Is this the same problem you're seeing?

 

https://imgur.com/BjXhYZY

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Distinguished Guru
Distinguished Guru
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Message 3 of 10

Re: National Geographic HD channel technical problems?

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Just checked channel 373  Nat Geo HD and am experiencing same.

 

SD channel 317 seems fine.

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Moderator
Moderator
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Message 4 of 10

Re: National Geographic HD channel technical problems?

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Hi Guys,

 

Thank you for highlighting and I'm sorry you're experiencing issues with National Geographic HD. I've asked my colleague in the BT TV to investigate. I'll post back as soon as I know more.

 

Thanks

 

PaddyB

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Moderator
Moderator
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Message 5 of 10

Re: National Geographic HD channel technical problems?

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Hi Guys,

 

Can you try the National Geographic HD channel again? It should be back working as normal. If you're are still experiencing issues, please let me know.

 

Thanks

 

PaddyB

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Contributor
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Message 6 of 10

Re: National Geographic HD channel technical problems?

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Perfect, thank you!

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Aspiring Expert
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Message 7 of 10

Re: National Geographic HD channel technical problems?

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Speedy resolution guys. Well done.

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Distinguished Guru
Distinguished Guru
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Message 8 of 10

Re: National Geographic HD channel technical problems?

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Thanks for pursuing @PaddyB

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Expert
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Message 9 of 10

Re: National Geographic HD channel technical problems?

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And the problem was ...... ?

 

Letting people know may help in future so customer support can be given pointers to help speed up the resolution.

Thanks
Ian
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BT TV Expert
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Message 10 of 10

Re: National Geographic HD channel technical problems?

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Hello @aurichie and @ESKIBOY

 

Many thanks for pointing this issue out to us. 

 

In order to follow this up with you, would you be able to Private Message me with some contact details for yourselves. 

 

Kind regards, 

Martin.

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