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iwornmyelbows
Aspiring Contributor
2,419 Views
Message 11 of 15

Re: Netflix - Just stopped working!

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Admittedly that thread concerns access on Smart telly a but might be the same issue
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Lloyd
Beginner
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Message 12 of 15

Re: Netflix - Just stopped working!

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Exactly the same issue as other users .. Cant sign into Netflix on either Youview Box or Samsung Smart TV but works fine on IPAD ??  Have subscription to Netflix via BT so hope this gets sorted soon as the Netflix part of my subscription is a waste of money at the moment 😞. From reading the other threads on this issue it seems to a problem for users with Home Hub 3B which includes me.

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Distinguished Guru
2,361 Views
Message 13 of 15

Re: Netflix - Just stopped working!

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netflix issue raised on the broadband thread could be an issue with the homehub type. others have changed from a 3 to either a 5 or to a 3rd party router.
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jdh235
Newbie
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Message 14 of 15

Re: Netflix - Just stopped working!

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After following up my earlier post with the mods as suggested I was sent a replacement HH3 and after swapping it all seems fine.  Can access Netflix fine now on all devices on first attempt including TV which refused to connect at all.

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Jfgoodhew1
Newbie
697 Views
Message 15 of 15

Re: Netflix - Just stopped working!

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I fixed the issue on our humax box. It is a DNS issue whereby the routers DNS does pick up Netflix servers but doesn't allow the app to work properly somehow.

Solutions:
change broadband or network settings on device to manual.
Look for primary DNS
copy it exactly into the secondary DNS box
You may need to hit the right arrow to skip to the next dot sometimes
Set primary DNS to 4.2.2.2
Ok. Save settings.
Power off and power on to confirm new configuration
try Netflix

I'm not a networking master so sorry if my explanation is out. But that worked for me.

If it fails, to revert back simply go back to network setting, change to manual, copy secondary DNS into primary, set secondary to 4.2.2.2 and save, power off and power on (this is all important!!!) And you'll be back to where you were before.
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