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carmelm
Beginner
1,065 Views
Message 1 of 5

Netflix and BBC IPlayer Buffering

Since moving to BT we have major problems with buffering and in the end we have to terminate the programme or film.

BT say it is down the the provider, but don't seem to be getting any help or answers from them, any ideas please. 

I left TalkTalk due to bad service and hoax calls thought BT would be better, we didn't have this problem when with TalktTalk!

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4 REPLIES 4
iniltous
Recognised Expert
1,050 Views
Message 2 of 5

Re: Netflix and BBC IPlayer Buffering

How are you accessing Iplayer/Netflicks ?, on a smart TV, tablet , phone, ?

Is your router (home hub) plugged into the master phone socket or an extension socket ?, is anything connected with an Ethernet cable or is everything  WiFi connected ?

First thing to do is (if not already done) connect the Home hub into the master socket test port, and connect a device (laptop/pc/smart Tv) with an Ethernet cable and try a to watch something on that wired device to see if any improvement.

Other things to try , plug a known working phone (preferably a corded phone) into the test socket , dial 17070 , take the 'quiet line test' option, and listen for any noise...if the line is noisy , report it to your landline provider .

Access your router advanced settings page and post the report , TBH, Netflicks and BBC I player should work OK with quite modest speeds (2-3Mb) , when you try and use these services, are others using your broadband at the same time ?

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carmelm
Beginner
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Message 3 of 5

Re: Netflix and BBC IPlayer Buffering

Thank you, 

all sounds rather technical...

nothing is connected to the hub other that the usual line to the main BT phone socket. I only us the ethernet cable if I want to use the laptop which is quite rare. 

 

 

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Colmmcg
Beginner
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Message 4 of 5

Re: Netflix and BBC IPlayer Buffering

Similar problems,  with insane delays on netflicks over new BT hub via BT WiFi connection despite my laptop obtaining over 100mb download speeds over same BT wifi, but when I connected the smart TV to a WiFi created by my 4g mifi dongle (e5577) no problem with the netflicks download speeds. 

 

Just lucky I had another running WiFi to compare with. Most people could not do what I just did. 

Logically it would seem that some default setting in the the BT hub is limiting WiFi speeds to the TV type device,  but I can not think why.

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zulu17
Distinguished Guru
Distinguished Guru
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Message 5 of 5

Re: Netflix and BBC IPlayer Buffering

@Colmmcg  For clarity can you confirm that you are experiencing the buffering on the apps using your Youview box. if so which Youview box model are you using ?

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