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sirjamesp
Aspiring Expert
1,100 Views
Message 1 of 5

Netflix - blank tiles & "something has gone wrong"

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Hi all,

Is anyone else having problems with Netflix?

I can play new episodes of recently viewed programmes without any problems - but when I try to browse by category, most of the tiles / thumbnails are blank. If I try to open *any* thumbnail (even a non-blank one) I get a "sorry - something has gone wrong" message.

Any ideas? I've tried restarting the box and updating the players, but no luck.

I've got one of the new BT Youview boxes.
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Moderator
Moderator
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Message 2 of 5

Re: Netflix - blank tiles & "something has gone wrong"

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@sirjamesp I'm not aware of any known issues, are you still having problems with this? If you are please use the 'contact the mods' link in my forum profile to send in your details and we'll get a fault reported. You can find the link by clicking on my username .

Thanks

Neil

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sirjamesp
Aspiring Expert
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Message 3 of 5

Re: Netflix - blank tiles & "something has gone wrong"

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Yes, the problem is still there. I'll send my details now.
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sirjamesp
Aspiring Expert
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Message 4 of 5

Re: Netflix - blank tiles & "something has gone wrong"

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Actually, scratch that. I tried signing out of Netflix and then back in again, and that seems to have sorted things out for the time being.

I'll keep an eye on it and let you know if the problem comes back.
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maathoru
Aspiring Contributor
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Message 5 of 5

Re: Netflix - blank tiles & "something has gone wrong"

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I'm having the same problem and the logging back in improved the situation a little but there were still gaps in the listings and ultimately it didn't fix it

 

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