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steinsgate1
Beginner
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Message 1 of 8

Netflix crash-on-launch on UHD box; fine on HD box

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Hi all,

 

Had a problem which I can't find anywhere else. If I launch the Netflix app on my UHD box, it goes to the LOADING screen and then comes back to the live TV channel after 2 seconds, as if I never launched Netflix. On my old HD box the app launches fine.

 

Tried a factory reset + software reset from maintanence mode (new box so nothing to keep) but no luck. Any ideas on what could be the issues? iPlayer and other apps seem to work and recordings seem successful as well.

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steinsgate1
Beginner
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Message 2 of 8

Re: Netflix crash-on-launch on UHD box; fine on HD box

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So if I HOLD the OK button while launching Netflix, it still doesn't launch, but this time I get a message saying it's error YVM105. All the other players seem to work fine. Tried everything from here

 

https://support.youview.com/youview-box/error-messages/fix-for-yvm105

 

iPlayer, 4OD, UKTV etc all work fine. Netflix works fine on the old HD Box.

 

Is there any way to force reinstall the Netflix app? I've tried maintainence mode, software reset, factory reset, internet reset, and nothing fixes Netflix. Everything else works though

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JohnC2
Moderator
Moderator
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Message 3 of 8

Re: Netflix crash-on-launch on UHD box; fine on HD box

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Hi @steinsgate1 Sorry you are having a fault using Netflix on the UHD box. 

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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cherkoui
Aspiring Contributor
1,945 Views
Message 4 of 8

Re: Netflix crash-on-launch on UHD box; fine on HD box

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ive started getting the same error message..

i just finished my tv contract last month and never used the apps before so i had had no idea.. and i don't know if bt will help since my contract finished!
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JohnC2
Moderator
Moderator
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Message 5 of 8

Re: Netflix crash-on-launch on UHD box; fine on HD box

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Hi @steinsgate1 Thanks for getting back to my email with more information. I've reported this issue to the TV experts and will update you when I have some feedback.

 

cheers

John

 

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steinsgate1
Beginner
1,842 Views
Message 6 of 8

Re: Netflix crash-on-launch on UHD box; fine on HD box

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Cheers John 🙂

steinsgate1
Beginner
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Message 7 of 8

Re: Netflix crash-on-launch on UHD box; fine on HD box

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Hi, has there been any update to this? Still having the problem and haven't heard anything from anyone yet..

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JohnC2
Moderator
Moderator
1,778 Views
Message 8 of 8

Re: Netflix crash-on-launch on UHD box; fine on HD box

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Hi @steinsgate1 Please can you check if you have received a Private Messages as the BTTV team have picked this up and dropped you a PM last week and are awaiting a reply.

 

Will you check and post back to let me know if you received it.

 

Cheers

John

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