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dikul
Contributor
1,659 Views
Message 1 of 9

Netflix - is not being able to watch a programme in full usual?

The title says it all. I have a rock solid 63-65 meg connection on Infinity 2, yet if I want to watch anything it always stops, then buffers up to 25% and then sits there for some time before resuming the programme, if I'm lucky. Often I end up with a message from Netflix saying there is no network connection, I mean the fact that I am posting this would seem to indicate that this is a fib.
Is this the best that I can expect from Netflix?
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8 REPLIES 8
ozsat
Expert
1,649 Views
Message 2 of 9

Re: Netflix - is not being able to watch a programme in full usual?

The 25% issue seems to be a general Netflix problem for some  -  often reported on TiVo and I've had it on my PD3

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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dikul
Contributor
1,638 Views
Message 3 of 9

Re: Netflix - is not being able to watch a programme in full usual?

Ozsat, thanks for the reply.
Whooppee doo, BT pushing a problem product, ho hum!
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TimSmedley
Aspiring Expert
1,636 Views
Message 4 of 9

Re: Netflix - is not being able to watch a programme in full usual?

Hi

 

One of the first things to try is to turn off the box and after 20 seconds restart it; this clears any buffering issues the box may be having.

 

Tim

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dikul
Contributor
1,628 Views
Message 5 of 9

Re: Netflix - is not being able to watch a programme in full usual?

I have gone through the process outlined on the you view site and, having reset the box and the home-hub, I managed to get (eventually) Netflix and the other players back on line. I got to the end of the film I was watching with only one bout of stopping, 25% and getting going again.
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voice_of_reason
Aspiring Expert
1,550 Views
Message 6 of 9

Re: Netflix - is not being able to watch a programme in full usual?

It really must be isolated to certain users unfortunately. I'm on Infinity 2, about 65-70Mbps, and Netflix gets used A LOT in my house. I've never had one buffer/stutter/ dropout. Playback starts almost instantaneously and always runs flawlessly. So BT are defnitely not pushing a problem product!

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skappy70
Recognised Expert
1,542 Views
Message 7 of 9

Re: Netflix - is not being able to watch a programme in full usual?

How is your box connected to your Router?
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voice_of_reason
Aspiring Expert
1,532 Views
Message 8 of 9

Re: Netflix - is not being able to watch a programme in full usual?

Is that directed at the OP or me? I'm connected directly by cable to my HH5!

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dikul
Contributor
1,508 Views
Message 9 of 9

Re: Netflix - is not being able to watch a programme in full usual?

Hi there

The box is currently connected via Powerline adaptors.  I have tried usung a longer ethernet cable (temporarily because I cannot limbo dance the way I used  to do) but get the same results.  All other players and the BT entertainment channels on the internet work flawlessly.

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