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nostra999
Aspiring Expert
327 Views
Message 1 of 4

Netflix via BT billing issue

Hi all,

I have Netflix billed through BT and had an email saying I'm no longer using the partner offer to pay have checked and it is legit if I log in to netflix it says I have no payment method whereas before it stated BT.

According to BT Netflix is still active on my account and I can't for the life of me find any way to link it back. Has anyone had this before or know how to resolve?

Thanks

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3 REPLIES 3
JohnC2
Moderator
Moderator
292 Views
Message 2 of 4

Re: Netflix via BT billing issue

Hi @nostra999  Sorry for this confusion over your Netflix subscription. 
Is the Netflix subscription showing on your latest BT bill?
Are you able to access Netflix ok?

Cheers

John

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nostra999
Aspiring Expert
287 Views
Message 3 of 4

Re: Netflix via BT billing issue

Hi @JohnC2 ,

Thanks for the reply - so according to BT account netflix is all setup and billing - but according to netflix since the weekend I have no billing setup so as soon as the payment date is due the account will go off. Billing history shows that BT has been running the account fine for 9 months until yesterday. I can get on Netflix at the moment - but because it's showing paid up until ~20th.

Website:

Screenshot 2020-07-06 at 15.19.41.png

Email I received yesterday:

Screenshot 2020-07-06 at 15.21.59.png

 

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Matt-S
Moderator-Retired
273 Views
Message 4 of 4

Re: Netflix via BT billing issue

Hi @nostra999,

Thanks for getting back to us.

I've sent you a Private Message with details on how you can get in contact with the mod team so we can take a look into this for you.

Thanks

Matt

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